Contact Auto Response

Ensure instant responses to your customers with « Contact Auto Response »

The « Contact Auto Response » module allows you to automatically send a personalised response to each request received via your contact form. Suitable for immediate follow-up, you can send one or more automatic emails depending on the type of request (after-sales service, general information, etc.).

In the event of absence or closure due to holidays, set up an automatic message informing your customers that their request has been taken into account and the expected processing time. This PrestaShop extension strengthens your customer service by ensuring instant, professional communication.

Features

• Instant automatic response to requests sent via the contact form
• Send several automatic emails depending on the type of request (e.g. customer support, general information, etc.)
• Personalised message to inform customers if your company is closed for holidays or if there is an extended processing time

Benefits

• Improved customer relations
• Immediate responsiveness
• Save time by automating responses
• Simplified management of periods of absence
• Personalised emails
• Enhanced professional image

Installation

To install the « Contact Auto Response » module on your PrestaShop online shop :

• Log in as administrator and access the module manager in the back office
• Click on « Install a module »
• Select the zip file on your computer
• Click on « Load » to display the module in the list of extensions
• Configure the module to suit your needs

Configuration

After installing the « Contact Auto Response » module, configure your responses directly in the After-Sales Service / Predefined Messages section of the back office. By configuring the module, you can create as many automatic responses as you need to meet your specific requirements. Via the configuration interface, you can consult existing messages and create new ones.